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FAQ's - Frequently Asked Questions What is a short haul move? This is a move that is less than 450 miles. Make sure to inquire with your moving company as you may have to pay long distance charges even for short haul moves. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. What is an intrastate move? This refers to a move of more than 100 miles within the same state. What is a transportation surcharge? This is an extra fee charged when the pickup or destination locations are very remote which results in less return weight for the moving company. What should I do if one of my items is damaged during the move? Professional movers and packers do their best to ensure all your belongings arrive safely to your destination. However, damage sometimes occurs. In this case, please email or call your moving company as soon as possible with the details. What is valuation? This refers to the degree of value of your shipment. A valuation charge compensates movers for assuming a greater degree of liability than the base transportation charges. Should I take an inventory of my items before moving? Yes, we recommend that you complete a detailed inventory of all the items within your home before the actual move. If possible, take digital photos or a video of the contents in each room. Make sure to store the photos or video safely during your move, because they can be very helpful if you need to file an insurance claim. What is an inventory? This is a detailed descriptive list of your household goods that is prepared on the day of your actual move. All items are numbered and accompanied by a brief description of their condition on the inventory sheet. What is a local move? This usually refers to moves that are less than 100 miles and within the same state. How can I obtain a moving estimate? You can phone or email your moving company or check to see if they offer a convenient online moving quote system. What should I do if I haven’t finished packing by my moving day? If you realized you won’t be finished packing by your move date, make sure to inform your moving company as soon as possible. You may be able to hire professional packers to help you finish the job or move on a different date. Your movers may be able to pack up a small amount of items, but you will end up paying more for the move. Will my moving company get rid of any extra trash? Yes, but they will charge you for any items they need to take to a waste disposal location, including the time required to drive to and from the area and the management fee required. What is a flight charge? This is an extra charge for carrying items up or down flights of stairs. |